Refund Policies

RETURNS - This applies to online orders only. If purchases are made in store, please contact thislittlehouseonline@gmail.com or head into the store to discuss returns.

 

We will fully refund or exchange/offer a store credit for an item returned in it's original condition within 30 days - all packaging, tags, boxes still in tact, and product unused. 

 

Excludes clearance & sale Stock - Excludes earrings and nail polish for hygiene reasons.

 

To return an online purchase for an exchange of the item for an alternative size, colour, style or product, send us an email at thislittlehouseonline@gmail.com to arrange the return.
Once your return has been approved via email you should mail your product to:
This Little House Shop 4, 63-69 Seymour St Traralgon 3844 Victoria, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, but will be waived, only if the returned item is deemed faulty. 

We advise you to use trackable shipping on all returns, as we cannot guarantee the safe delivery of all packages by a third party.

REFUNDS
If you receive an item that is faulty, please contact us at thislittlehouseonline@gmail.com with proof of purchase details to arrange for an assessment by the supplier. Upon assessment, we will arrange a replacement item, refund or credit note as deemed by the supplier. 

Please do not send your purchase back to the manufacturer.

Once you have requested a return via email, please send the item to:This Little House Shop 4, 63-69 Seymour St Traralgon 3844 Victoria, Australia

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

refunds/store credits will be issued within 7 days after approval of return.