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Where the heck are we?
Shop 4, 63 - 69 Seymour St, Traralgon 3844
Vic, Australia
Our retail store is currently closed due to COVID-19.
We encourage you to purchase online, with us and as many small businesses as you can.
We hope you all remain safe, and stay connected with your friends and families via social media, phone, video calls, letters and all other ways that are safe.
Please look out for yourself and others.
Lots of love xo
Refund Policy
RETURNS - This applies to online orders only. If purchases are made in store, please contact thislittlehouseonline@gmail.com or head into the store to discuss returns.
We will fully refund or exchange/offer a store credit for an item returned in it's original condition within 30 days - all packaging, tags, boxes still in tact, and product unused.
Excludes clearance & sale Stock - Excludes earrings and nail polish for hygiene reasons.
To return an online purchase for an exchange of the item for an alternative size, colour, style or product, send us an email at thislittlehouseonline@gmail.com to arrange the return.
Once your return has been approved via email you should mail your product to:
This Little House Shop 4, 63-69 Seymour St Traralgon 3844 Victoria, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, but will be waived, only if the returned item is deemed faulty.
We advise you to use trackable shipping on all returns, as we cannot guarantee the safe delivery of all packages by a third party.
REFUNDS
If you receive an item that is faulty, please contact us at thislittlehouseonline@gmail.com with proof of purchase details to arrange for an assessment by the supplier. Upon assessment, we will arrange a replacement item, refund or credit note as deemed by the supplier.
Please do not send your purchase back to the manufacturer.
Once you have requested a return via email, please send the item to:This Little House Shop 4, 63-69 Seymour St Traralgon 3844 Victoria, Australia
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
refunds/store credits will be issued within 7 days after approval of return.
Privacy
Any information given to us will be held in complete privacy and will not be used for any way that we do not have your permission. Your information will not be sold, re-used, rented, disclosed or loaned to any third party.